How refunds, cancellations and rescheduling work for consultation sessions at Africa Postgraduate Clinic.
Refund Policy
If a paid session is cancelled by the clinic or your advisor and cannot be rescheduled, you receive a full refund.
If your advisor does not attend a confirmed session without rescheduling it in advance, you receive a full refund or a free replacement session, at your choice.
If you are not satisfied with a session, contact us within 48 hours with a brief explanation and we will review a full or partial refund on a case-by-case basis.
Refunds are returned via the same payment method you used and are processed within 5–10 business days of approval.
Cancellation & Rescheduling Policy
You may cancel or reschedule a confirmed session free of charge up to 24 hours before the scheduled start time.
Cancellations within 24 hours of the session forfeit the session fee; however, one free reschedule is permitted per booking where the advisor agrees.
Group sessions (3–7 students) require at least 3 confirmed participants to run; if fewer students confirm, you will be charged for an individual session.
Advisors may reschedule with at least 24 hours' notice; repeated late reschedules by an advisor are grounds for reassignment to another advisor.
No-shows by the student (more than 15 minutes late) do not automatically lead to cancellation.
Privacy Policy
We collect only the information needed to run the clinic: your name, email, country, institution, degree details, and your research area or booking details.
Your research descriptions and session details are shared only with the advisor you book, and are never published, sold, or shared with third parties.
Advisor profiles (name, qualifications, expertise) are public by design; student profiles and bookings are private to you and the clinic team.
Payment records are kept for accounting purposes only and contain transaction references, not card details.
You may request deletion of your account and profile data at any time by contacting the clinic team; booking records needed for accounting are anonymised rather than deleted.
Last updated: October 2026 · Questions about a booking? Contact the clinic team before your session.